You can place an order directly on our website by browsing our collection, adding items to your cart, and proceeding to checkout.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, contact us within 1 hour of placing it. While we cannot guarantee changes, we will do our best to accommodate your request.

You will receive an email confirmation with your order details once your purchase is complete. If you don’t see this email, check your spam folder or contact us for assistance.

We currently ship across the United States, including Hawaii and Alaska.

We offer Standard (5-7 business days) and Expedited (2-3 business days) shipping options. Exact delivery dates will be shown at checkout based on your location.

Once your order is shipped, you will receive a tracking link via email. You can also log in to your Verdura account and view tracking information under “Order History.”

If your package is delayed, please allow 7 business days before contacting us. For lost or stolen packages, reach out to our customer service team, and we’ll assist you in resolving the issue.

We accept returns of unused and unopened products within 30 days of purchase. Products must be in their original packaging to qualify for a refund or exchange.

Contact our customer service team by using the form on our contact page. We’ll provide you with a return label and instructions to process your request.

Yes, gift items can be returned for store credit as long as they are unused and unopened.

If your item is damaged upon arrival, please contact us within 7 days with photos of the damage, and we’ll arrange a replacement or refund.

Our candles are crafted with a clean-burning wax blend, premium French fragrance oils, and 100% cotton wicks. We ensure every component is safe, high-quality, and sustainable.

Absolutely. From reusable ceramic vessels to FSC-certified packaging, every Verdura product reflects our commitment to sustainability.

For an even burn, trim the wick to ¼ inch before each use, and burn your candle for at least 2 hours during the first lighting to create a full melt pool. Avoid burning for more than 4 hours at a time.

Yes, our candles are made with non-toxic ingredients. However, always supervise burning candles and keep them out of reach of children and pets.

Verdura uses ethically sourced materials, biodegradable packaging, and renewable energy in production. Additionally, $2 from every candle sold is donated to children’s cancer charities.

Yes, our candle vessels are designed to be reusable or recyclable. Instructions for cleaning and repurposing your vessel are available on our website.

Verdura is committed to supporting children’s cancer organizations, contributing $2 from each candle sold to these causes.

Visit our website and click “Sign Up” at the top of the page. Fill in your details to access order tracking, faster checkout, and exclusive offers.

While we don’t currently have a loyalty program, we’re working on rewarding our most loyal customers. Stay tuned for exciting updates!

Click “Forgot Password” on the login page, and you’ll receive an email with instructions to reset your password.

Yes, Verdura provides tailored corporate gifting solutions for clients, employees, and special events. Contact us at verdura@verdurascents.com to curate your selection.

Absolutely. During checkout, you can add a personalized message to your gift order.

You can reach us via email at verdura@verdurascents.com or through our website’s contact form. Our team is available Monday through Friday, 9 AM to 6 PM CST.

Don’t hesitate to contact us! Our friendly customer service team is always here to help.